While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out of the discussion is one of the most critical aspects of any technology investment – the culture of an organization itself.

Jim King, Vice President of Operations at Panasonic Computer Solutions Company, explains while any number of elements can and do contribute to the success or failure of a CRM effort, one of the biggest and most often overlooked stumbling blocks to CRM success is the company itself.

Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.

Achieving end-user buy-in for a CRM implementation helps to increase sales and strengthen client relationships.

For one entrepreneur, climbing an over 19,000-foot summit compares to SMB challenges and lessons.

Metrics have always been essential to successful business management. And as the recession's grip tightens, metrics now matter more than ever because they can help an organization improve its performance and efficiencies.

First Foundation Bank leverages Infinity's SalesLogix customer relationship management system to find investors seeking the safety of bank deposits.

Used properly, business intelligence can enhance the data collected by your company's customer relationship management system and turn it into a decision-making tool.
However, the cost can sometimes outweigh the benefits -- or at least the benefits might be difficult to quantify.

Infinity talks to Mobile CRM on how to shorten the sales cycle and make reps more responsive with mobility

Former Navy SEAL Rob Roy will tear you down and deprive you of everything you think is important. When he's done, you--and your company--will thank him.