CRM stands for "Customer Relationship Management." CRM is a business strategy and a collection of technologies that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise.
Contact Management:
Anyone who manages contacts and relationships
Individuals, small workgroups, or specific department(s) within a company
Organizations with franchise sales forces who are individually managing leads
Those who:
Are interested in centralizing customer information and improving business relationships
Want to have a customizable solution implemented immediately
Possess varying levels of computer literacy
May not have a large budget
Are likely seeking minimal integration capability with back-end systems
Customer Relationship Management
High growth, sales driven businesses or divisions of large organizations with 10-2000 users, interfacing with common client accounts
Those who:
Want to automate key aspects of the sales cycle
Are looking for quick implementation and return on investment
Require ease of use, scalability and customization on a workgroup level
Want integration of information across multi-channel selling environment
Expect integration flexibility with existing back-end systems
Want data access regardless of locale
Are using collaborative and Internet-based selling models
Desire sophisticated performance tracking (multiple variables or information layers)
CRM software helps to organize sales and marketing teams for greater efficiency, manage customer service issues seamlessly and share customer information in real-time with colleagues. Contact management and scheduling tools are key features of almost any CRM application. Some CRM solutions also offer analysis tools that can help you drive sales and marketing efforts and improve customer service.
Do you have one central location for your organization to access prospect & client information?
Can you immediately measure the effectiveness of your marketing?
Do you have the ability to accurately and efficiently receive forecast information from your sales reps?
Can you view customer transactions from your back office system to get real time spending information?
Is your solution tailored to your specific business requirements?
If the answer to any of the above questions is NO, a customer relationship management system can help your business.
Infinity Info Systems can help you determine what CRM application best fits the needs of your organization based on business size, needs, industry, etc. Infinity works with a wide range of contact and customer relationship management products, including:
ACT!
SalesLogix
SageCRM
MSCRM
Contact us at (800) 354-4228 or email sales@infinityinfo.com for more information on the CRM products and services Infinity offers.
Yes. Infinity has a proven record of success in helping clients recover from a "failed" CRM installation. If you have a failed CRM implementation, Infinity can help. Simply contact us at (800) 354-4228 or email sales@infinityinfo.com for more information.
Yes. Infinity offers both "open enrollment" classes (open to the general public) as well as private, customized trainings. Infinity firmly believes that effective training is the key element in achieving end-user buy-in, and we are proud to offer an extensive roster of private and public classes. For more information and a schedule of public classes, please contact our training department at training@infinityinfo.com or view of training page.
Yes. Infinity is happy to provide consulting services to anyone requiring assistance with sales technology, whether or not you purchased the software through us. For more information contact us at (800) 354-4228 or send an email to sales@infinityinfo.com.
Each application is unique and the answer will depend on the application, your needs, your data and your environment. We can provide information regarding different hosting models that are available depending on the user base, budget, etc. For more information contact us at (800) 354-4228 or send an email to sales@infinityinfo.com.
Infinity Info Systems has offices located across the United States and has successfully completed implementations in Europe, South America, Asia and Australia. No matter where your business is located, Infinity has the staff, resources and experience to ensure your implementation's success. For more information, contact us at (800) 354-4228 or email to sales@infinityinfo.com.
Yes. Infinity Info Systems has the ability to customize a CRM application to your business and industry needs. Infinity has worked with clients of all sizes across numerous industries, including Financial Services, Life Sciences, Media & Entertainment, Manufacturing & Technology among others. Contact us at (800) 354-4228 or email sales@infinityinfo.com for more information.
Infinity Info Systems is pleased to offer our clients a full-range of front-office technologies and enhancements, including Business Analytics, mobile CRM, SharePoint integration and more. Contact us at (800) 354-4228 or email sales@infinityinfo.com for more information.
Yes. Depending on the types of licenses you currently own, customizations done on your system and your maintenance agreement with your software vendor, we are able to assist you in migrating to the latest version. For more information contact us at (800) 354-4228 or send an email to sales@infinityinfo.com.
Many specs are already available on this site. If you do not see the specifications for the software you need or for more information, contact us at (800) 354-4228 or send an email to sales@infinityinfo.com.
Many variables impact the number of records each application can handle. For more information contact us at (800) 354-4228 ext. 204 or send an email to sales@infinityinfo.com.
Most likely your current email system is compatible with either ACT! by Sage, Goldmine, Sage SalesLogix, SageCRM or MSCRM.
There are many types and strategies for web access. To discuss your specific requirements or for more information contact us at (800) 354-4228 or send an email to sales@infinityinfo.com.
