Infinity Info Systems is pleased to offer our clients comprehensive CRM training for all types and levels of users.

This full day class is designed for users new to ACT!. At the conclusion of this class users will be able to add, edit and delete contact and account records, perform lookups, schedule and manage activities, add and manage notes and communicate with contacts using email and mail merges.

This full day class is designed for power users and administrators that are interested in learning about ACT!'s advanced features. Participants learn about entering and managing sales opportunities, advanced lookups, managing groups and companies, mass editing of contact records and advanced calendaring in ACT! for Workgroups (this feature not available in ACT! Standard version).

This full day class is designed for power users and administrators that are interested in learning about ACT!'s advanced features and administrative tools. Participants learn about adding new users, adding and editing fields, pull down lists, layouts, setting up synchronization, creating remote databases, installing remote databases, moving databases, creating customized reports and using the ACT! Diagnostics tool.

This four-day course is designed to give you the skills necessary to install Sage SalesLogix 7.5 and perform system administration functions. You will learn how to add users and teams and modify user security. You will also learn how to install the Remote Client, configure synchronization, create and attach a remote database and use subscription rules. Basic customization of Sage SalesLogix is also covered.

This two day class is designed for Administrators of Sage SalesLogix. You will learn how to set-up and maintain users and teams, set-up user security, install bundles, perform data maintenance and learn how to realign accounts from one territory to another. Work on building queries and advanced group options. Installing the Sage CRM SalesLogix end-user client and Outlook configuration is also covered.

This one-day class is ideal for participants who wish to learn more about how customizations can be created using the Sage SalesLogix Architect application. Topics include creating database tables and fields, developing views, creating and managing picklists, saving and releasing customizations, and adding Crystal Reports to the Sage SalesLogix database.

This class covers many of the common administration functions of Sage SalesLogix that are typically the responsibility of the "business unit". Participants will learn how to create email merge templates (and how to send mail merge communication), manage pick lists, publish groups & clean data in the production environment.

This two day course is designed for sales professionals and administrative staff who use the SalesLogix Client to manage customer relationships. This course introduces you to the SalesLogix Client and teaches you how to use SalesLogix to support your daily tasks.

This classroom course is designed for marketing professionals who use the SalesLogix Client to manage leads and campaigns. You will learn how to use accounts and contacts, import and qualify leads, track campaigns and use e-mail marketing, manage your activities and calendar, perform various searches and create meaningful groups of data, generate reports and more.

This three-day training explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the training material includes: Sales Management, Marketing Automation, Service Management and Service Scheduling.

This three-day training material provides individuals with the tools to configure and customize Microsoft Dynamics CRM. The training material also focuses on using the Microsoft Dynamics CRM. Customization tools to customize system components.

This two day class covers all of the basic functionality of Crystal Reports. Participants will leave the class with a firm foundation of core Crystal Report design skills. This class also includes discussions on how Crystal Reports are accessed via the Sage CRM SalesLogix application for end-users.